News Campsite

We hope that you and your families are staying safe and well during this strange and unprecedented period of time and we would like to update you about our policies of postponement/ cancellation in light of the coronavirus.

Given the exceptional current situation with the COVID19 pandemic, we will be adapting our cancellation policy as best as we can in these difficult times. We understand your concerns and we want to be able to provide you with the best options to suit your circumstances.

We are a small family business created in 1983, we employ 8 people all year round and around 30 during the season. We like to provide the best customer service that we can and we are there to make your holiday the best it can be. We have been putting lots of investment into our campsites this winter and at La Ravoire we have been building a new restaurant, bar and terrace, building a completely new children’s playground and installing 4 new safari tents and at Les Fontaines we have installed 10 new safari tents.

New Opening date at La Ravoire for 2020 - May 20th

Following the recommendations that we have received from the French Ministry of Health, and in order to help in the fight against the spread of the virus, we will be postponing the opening of Camping La Ravoire to May 20, 2020.

Our COVID 19 - Cancellation policy - for stays between 30th April - 20th May 

As the campsite will now be closed during this period, we can offer you the following possibilities:

- Postponement of your stay to later in the 2020 season (May 20 until September 20), without modification fees. You may need to pay the difference in price depending on the period chosen.

- Movement of your stay to the 2021 season. If it is not possible for you to reschedule your stay before September 20, 2020, without modification fees. (Your deposit will be transferred across directly and you can decide your dates of stay when it suits you)

- If you have already paid your total balance, we can refund you this and move your 20% deposit to a stay later in 2020 or for a stay in 2021

We will be sending out emails this week to all affected customers, however please bear with us during this busy time.
 

For stays at La Ravoire & Les Fontaines between 20th May - 20th September 

We do not yet have a Covid19 policy in place for stays taking place during this period, as at the moment we are planning to open for the 20 May and we are currently 2 months away from this opening date. We are currently following advice from the Federation of Campings in France, the French Government and industry leaders and are in a position where we are unable to process the movements or cancellation of stays between this period of time.

Currently being at 2 months before the opening date of May 20, we are at the moment too far away from these dates to be able to advise you and we need to first make arrangements with clients staying with us in May.

Please be rest assured that we will keep you updated on your options in the near future, as we assess how the situation with Covid19 evolves. If we are unable to open for these dates, we will review the situation and inform you of your options.

If you have any questions, please contact us (via email preferably) and we are available to you. We thank you for your understanding.

Information for if you took out our cancellation insurance with Campez Couvert

As with many other travel insurance companies worldwide, the extent of cover by Campez Couvert in relation to the Coronavirus is limited. They have informed us that you will be covered under the following circumstances:

1) If an insured member of the booking is affected by Covid-19 at the time of their departure on vacation, Campez Couvert will cover the consequences of their cancellation with the reimbursement of their stay, subject to the presentation of a medical certificate.

2) If Camping La Ravoire ou Les is affected by a containment measure by the government, either directly or by a restriction or prohibition of access to the site, Campez Couvert will reimburse the amount of the stay with the "Site Prohibition" guarantee which may 'exercise’ in the context of an epidemic.

The insurance company has informed us that if you booked before the outbreak of the coronavirus, depending on the exact reasons of your cancellation, you may be covered under this. You will, however need to check with Campez Couvert about your individual circumstances and whether they will cover you in your specific situation.

 

What is our usual cancellation policy when you have not taken out cancellation insurance?

For those who have not taken out cancellation insurance, our usual cancelation policy currently stands for all stays after the 20/05/2020 (as detailed above, this may change in the future according to developments).

Our usual cancellation policy if you have not taken cancellation insurance is noted in our terms & conditions and is as follows:

• Up until 30 days before your stay, you can cancel your holiday with us – you will loose your 20% desposit, however if you have paid your balance you will receive a refund of 80% of the total holiday

• Balances for holidays with us are due 1 month before your stay

If you cancel your reservation 15 days before your arrival:

• ·         We would be unable to refund the entire total amount of the holiday

Thank you for your support

We hope that you understand our position during this difficult time for us all with this unprecedented situation. In the meantime, please be assured that our team will be trying our best to come to the best possible solutions for you.

Please take care and we will look forward to hopefully welcoming you for a relaxing stay in the Lake Annecy mountains very soon.

Damien and Olivier, Owners of Camping La Ravoire & Camping Les Fontaines

Useful links:

 

Declare a claim with Campez Couvert cancellation insurance: https://www.campez-couvert.com/pour-les-particuliers/annuler-interrompre-votre-sejour/

French Ministry of Health: https://www.santepubliquefrance.fr

Official information from the French government on the coronavirus: https://www.gouvernement.fr/info-coronavirus

Information from the World Health Organization on the coronavirus: https://www.who.int/en/news-room/q-a-detail/q-a-coronaviruses
 
 
 
 

 
 
 
 

 

We are very excited to announce that we will be adding 7 brand new Safari Tents for the 2020 season!

These large and luxurious Safari Tents sleep up to 5 people and comprise of 2 bedrooms, 1 integrated bathrrom with shower and toilet and a large kitchen/ dining/living area and wooden terrace.

The Safari Tents will be located where the Eurocamp tents used to be in a fantastic position overlooking the fields and Lake Annecy mountains!

Book now here for 2020

Our fantastic campsite application, Cool N Camp, is very useful for your holiday. With information about the campsite, the animation programme and also tourist information, downloading our campsite app will be invaluable for your holiday with us next summer!